Terms & Conditions

Placing an Order:

You are deemed to have placed an order once you have completed the online checkout process. You will receive an order confirmation via e-mail which will give the details of the items you have ordered.

I aim to keep all my products in stock, however if there is to be a delay you will be kept informed of progress.

Acceptance of an order is not automatic, this acceptance is made on despatch of an order and, regrettably there are instances when I will refuse an order, for example, if:

  • items are not available – this may be for a technical reason, illness or because of a creative decision

  • when I cannot obtain authorisation for payment

  • if there has been a pricing or descriptive error

  • if the order is to be delivered outside of the United Kingdom or to a PO Box

Please note that deliveries outside of the UK will be assessed for feasibility, wherever possible such orders will be fulfilled.

Handmade Items:

Every single item I sell is carefully inspected before it is packed. All items I offer are handmade and thus may vary slightly in form, colour or material; these variations are part and parcel of a handmade object and are not faults. No claim arising from slight variation will be processed, however your statutory rights are unaffected.

Order Cancellations:

You have the legal right to cancel your order within 7 working days of receiving the order, excluding personalised items made to your specification. If you wish to cancel and order please notify me by e-mail to primrosenorthrop@gmail.com before the order is dispatched, or, if you have already received the order, please return it in accordance with the “Returns and Exchanges” (Please find full details on the Shipping and Returns page of this website).

Trade Orders:

This is a retail website, if you are a retail outlet or distributor please at primrosenorthrop@gmail.com for my business terms and conditions, or any other information you may require.

Privacy Policy - News and updates, emails and newsletters

You may have at some point filled out a form requesting to be kept up to date with my news and events. I will not sell, distribute or lease your personal information to third parties without your permission. If you have previously agreed to me using your personal information for direct marketing purposes, you may change your mind at any time by contacting me at: primrosenorthrop@gmail.com